top of page

Terms & Conditions

1. About Us

Poizon Ivy is an online business offering:

  • Plant gifting services

  • Live plants

  • Plant-related products, tools, and accessories

Throughout these Terms & Conditions, “we”, “us”, and “our” refer to Poizon Ivy.

2. Eligibility to Use Our Services

By using our website, you confirm that:

  • You are legally capable of entering into a binding agreement, or

  • You have permission from a parent or legal guardian to make purchases

3. Products & Availability

  • All products are subject to availability.

  • Live plants are natural products, so size, colour, and appearance may vary slightly from images shown.

  • We reserve the right to limit quantities or discontinue products at any time without notice.

4. Plant Gifting Service

  • Gift orders must include accurate recipient details.

  • We are not responsible for failed deliveries caused by incorrect addresses or unavailable recipients.

  • Gift messages are provided exactly as submitted; please check spelling before placing your order.

5. Pricing & Payments

  • All prices are listed in Rands.

  • Prices may change at any time without notice.

  • Payment must be completed before orders are processed.

  • We are not responsible for additional charges applied by your bank or payment provider.

6. Shipping & Delivery

  • Delivery times are estimates and not guaranteed.

  • Delays may occur due to weather, courier issues, or other circumstances beyond our control.

  • Once an order has been shipped, responsibility passes to the courier service.

7. Live Plants Disclaimer

  • Proper care is required for all live plants.

  • We are not responsible for plant damage or death caused by neglect, incorrect care, extreme weather, or unsuitable environments after delivery.

  • Care instructions are provided as guidance only.

8. Returns & Refunds

  • Due to the perishable nature of live plants, returns may be limited.

  • Non-plant items may be eligible for return within [insert number] days if unused and in original condition.

  • Proof of purchase is required for all refund requests.

  • Refunds are issued at our discretion.

9. Intellectual Property

  • All content on this website, including images, logos, text, and designs, is the property of Poizon Ivy.

  • You may not copy, reproduce, or distribute our content without written permission.

10. User Conduct

You agree not to:

  • Use our website for unlawful purposes

  • Attempt to damage, hack, or disrupt our website

  • Submit false or misleading information

11. Limitation of Liability

To the fullest extent permitted by law:

  • Poizon Ivy is not liable for indirect, incidental, or consequential damages.

  • Our total liability will not exceed the amount paid for the product or service.

12. Changes to These Terms

We may update these Terms & Conditions at any time. Continued use of our website means you accept any changes.

13. Governing Law

These Terms & Conditions are governed by the laws of South Africa.

14. Contact Us

If you have any questions, please contact us at:
info@poizonivy.co.za

bottom of page