Effective Date: 23/07/2026

Thank you for shopping with Poizon Ivy. We are committed to ensuring that your plants arrive safely and in the best possible condition. Please read our Shipping & Delivery Policy before placing your order.

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1. Delivery Areas

We currently deliver within South Africa (Please note that some bigger items may not be available for delivery outside of Gauteng).

Unfortunately, we do not offer international shipping at this time.

Some remote or outlying areas may incur additional delivery charges or extended delivery times. If this applies to your order, we will contact you before dispatch.

2. Processing Times

Orders are processed within 1–3 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, promotions, or holiday seasons, processing times may be slightly longer.

3. Delivery Timeframes

Estimated delivery times are:

• Major cities: 2–5 business days

• Regional areas: 3–7 business days

• Remote areas: Up to 10 business days

Delivery times are estimates and cannot be guaranteed, as delays may occur due to weather conditions, courier operations, or unforeseen circumstances.

4. Delivery Charges

Delivery fees are calculated during checkout based on:

• Delivery location

• Parcel size and weight

• Number of plants ordered

Any applicable delivery charges will be displayed before payment is completed.

We may occasionally offer free delivery promotions, which will be clearly advertised on our website.

5. Packaging

Plants are carefully packaged to protect them during transport.

We take every reasonable precaution to ensure your plants arrive healthy and undamaged.

Minor soil movement, leaf loss, or slight cosmetic imperfections may occur during transit and are considered normal.

6. Delivery Requirements

Please ensure that:

• Your delivery address is correct and complete.

• Someone is available to receive the parcel during business hours where possible.

• A valid contact number is provided.

If incorrect information causes a failed delivery, additional delivery charges may apply.

7. Live Plant Deliveries

As plants are living products, they should be unpacked as soon as possible after delivery.

Customers should:

• Remove all packaging immediately.

• Water plants if required.

• Place plants in suitable lighting according to their care instructions.

Failure to unpack plants promptly may affect their condition, and we cannot accept responsibility for damage resulting from delayed unpacking.

8. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 24 hours of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the plants and packaging

We will assess the issue and, where appropriate, arrange a replacement, store credit, or refund in accordance with the Consumer Protection Act.

9. Delayed Deliveries

While we work closely with our courier partners, delays may occasionally occur due to factors beyond our control.

We are not liable for delays caused by:

• Severe weather

• Natural disasters

• Industrial action

• Public holidays

• Courier disruptions

• Incorrect customer information

10. Missed Deliveries

If delivery cannot be completed because no one is available to receive the parcel or the delivery address is incorrect, the courier may:

• Attempt redelivery; or

• Return the parcel to us.

Additional delivery charges may apply for redelivery.

11. Order Tracking

Where available, customers will receive a tracking number via email or SMS once their order has been dispatched.

You can use this tracking information to monitor your delivery.

12. Collection 

We do not do collections at this time. 

13. Contact Us

If you have any questions about shipping or delivery, please contact us.

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We appreciate your support and thank you for choosing Poizon Ivy