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Privacy Policy

Effective Date: 23/07/2026

Privacy Policy for Poizon Ivy

At Poizon Ivy, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights regarding your personal information.

1. Information We Collect

When you visit or use our website, we may collect the following personal information:

  • Full name

  • Email address

  • Telephone number

  • Billing and delivery addresses

  • Account login details

  • Order history

  • Payment information (processed securely by our payment service providers—we do not store your card details)

  • Communications sent through our contact form

  • Technical information such as your IP address, browser type, device information, and website usage.

2. Why We Collect Your Information

We collect and process your information to:

  • Process and deliver your orders

  • Create and manage your customer account

  • Respond to enquiries submitted through our contact form

  • Process payments securely

  • Communicate with you about your orders

  • Improve our products and website

  • Detect fraud and protect our business

  • Comply with legal and tax obligations

  • Send marketing communications where you have provided your consent.

3. Legal Basis for Processing

In accordance with POPIA, we process personal information because:

  • You have given consent;

  • It is necessary to fulfil a contract with you;

  • We are required by law to do so; or

  • It is in our legitimate business interests while respecting your privacy rights.

4. Cookies

Our website uses cookies to:

  • Remember your login details

  • Save shopping cart information

  • Improve website performance

  • Analyse visitor behaviour

  • Personalise your browsing experience

You may disable cookies through your browser settings, although some website features may not function correctly.

5. Customer Accounts

When you create an account, we securely store your account information so you can:

  • View previous orders

  • Manage your personal details

  • Save delivery addresses

  • Enjoy a faster checkout process

You are responsible for keeping your login credentials confidential.

6. Payments

All online payments are processed through secure third-party payment providers using encrypted technology.

We do not store your debit or credit card information on our servers.

7. Sharing Your Information

We do not sell your personal information.

We may share your information only with trusted third parties where necessary, including:

  • Payment providers

  • Courier and delivery companies

  • Website hosting providers

  • IT support providers

  • Professional advisers where legally required

These service providers are required to protect your information and may only use it for the services they provide to us.

8. Data Security

We take reasonable technical and organisational measures to safeguard your personal information against:

  • Loss

  • Unauthorised access

  • Alteration

  • Disclosure

  • Misuse

Despite these measures, no internet transmission can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We retain personal information only for as long as necessary to:

  • Provide our services

  • Meet legal, accounting, and tax obligations

  • Resolve disputes

  • Enforce our agreements

When information is no longer required, it is securely deleted or anonymised.

10. Your Rights Under POPIA

You have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information where legally permitted

  • Object to certain processing activities

  • Withdraw consent for marketing communications

  • Lodge a complaint with the Information Regulator of South Africa.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.

12. Children's Privacy

Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from minors without appropriate consent.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with the revised effective date.

14. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us.

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By using this website, you acknowledge that you have read and understood this Privacy Policy.

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